Planet Minis

RRmini270 · 11-17-2007, 04:23 PM

What A Nice Thread HAHAHA

trailpimp33 · 11-17-2007, 05:03 PM

Not to be an a$$ here, but I have to be!!

First, I have been dealing with Pitster for some time now and I have had no problems at ALL. Now I know that sometimes people make mistakes, and other times people flat out lie about things. Not saying that anyone here is lying, but if you had a problem with a bike that sat for 5 weeks I would think that there must be something up. If you bought your bike from a dealer then why did you not go through that dealer to handle your problems. If you purchased a bike from someone else then I could see the aprehension of Pitster to want some sort of proof of a problem. I too run a business and if I had a dollar for everytime someone has called me trying to lie their way into some free stuff I could retire today! It sucks, but sometimes you have to qualify a customer and a problem. It has been my expirience that most of those customers that always have something to complain about are the same ones that hounded you for a better deal, and they ALWAYS become the problem ones that you wish you had not sold to in the first place.
If you are honestly on here saying that you CAN NOT get in touch with Pitster then you sir/madam are a liar!! They do only have about 5 people working there but in short time in dealing with them I have ALWAYS been able to reach someone.

DC50 · 11-17-2007, 05:37 PM

trail do you know the guy that started this thread? How can you call him a liar? Maybe pitster didnt pick the phone up and hell maybe they screwed up on the other guys parts. Guess what thats life. Not every company is perfect. Hell I had to wait a few weeks for BBR to get back to me. Guess what people are busy and **** HAPPENS!

Not every company is perfect, just because one person has had top notch service doesnt mean its going to be like that for every other customer!

FalconMini875 · 11-17-2007, 06:21 PM

if thats not the truth dc then i dunno wut is haha

tedog · 11-17-2007, 08:06 PM

I talked with tyler and another guy for quite a while, over an hour alone with tyler about the company and service seems to be very important to them, I wonder what was up! I have not purchased from them yet, but they seem great.

WarHammer · 11-18-2007, 12:19 AM

Called Pitster for a few days when I first got the bike and found the issues - no answer, no room on the answering machine to leave a message. Emailed Pitster 3 times over the course of that first week - no response.

The selling dealer is who finally arranged to get parts shipped out after a month.

I had pics of the problems on the bike and emailed them the first week.

I am glad you have had good experiences with Pitster. I replied to a thread where someone had issues with Pitster and got pounded for telling about their experiences.

I paid $1650 shipped for my X4 which was the advertised price on the site.

If wanting to get a brand new unridable bike fixed in the shortest amount of time and not liking it taking 5 weeks makes me a "liar", an "A$$" or a "problem" then all I can say is your entitled to your opinion and I don't agree with it.

WarHammer

Quote:

Originally Posted by trailpimp33

Not to be an a$$ here, but I have to be!!

First, I have been dealing with Pitster for some time now and I have had no problems at ALL. Now I know that sometimes people make mistakes, and other times people flat out lie about things. Not saying that anyone here is lying, but if you had a problem with a bike that sat for 5 weeks I would think that there must be something up. If you bought your bike from a dealer then why did you not go through that dealer to handle your problems. If you purchased a bike from someone else then I could see the aprehension of Pitster to want some sort of proof of a problem. I too run a business and if I had a dollar for everytime someone has called me trying to lie their way into some free stuff I could retire today! It sucks, but sometimes you have to qualify a customer and a problem. It has been my expirience that most of those customers that always have something to complain about are the same ones that hounded you for a better deal, and they ALWAYS become the problem ones that you wish you had not sold to in the first place.
If you are honestly on here saying that you CAN NOT get in touch with Pitster then you sir/madam are a liar!! They do only have about 5 people working there but in short time in dealing with them I have ALWAYS been able to reach someone.

trailpimp33 · 11-18-2007, 12:35 AM

I do not mean to be so harsh but it makes me very angry when people get on here and flame companies that go out of their way to offer the best service around. When you say that you called them, which extension did you try to leave a message on? The reason that I ask will qualify you entire post.

TRT · 11-18-2007, 01:07 AM

If your not trying to get warranty work...which your not..if your card has not been charged yet...then there are other companies to get these parts from....So give them a try before you loose it on a forum.......I agree communication would be nice in any situation but it is not a perfect world....

WarHammer · 11-18-2007, 01:08 AM

It was the 866 number on their website before the site changed to the 08 bikes.

When I dialed in their was no extension information offered on the call tree other than "parts" or "sales". I tried both and could not leave a message at either as the ques were full.

After a few days of trying I did get a live person on the phone and the problems went from there.

Quote:

Originally Posted by trailpimp33

I do not mean to be so harsh but it makes me very angry when people get on here and flame companies that go out of their way to offer the best service around. When you say that you called them, which extension did you try to leave a message on? The reason that I ask will qualify you entire post.

WarHammer · 11-18-2007, 01:19 AM

If you are referring to me then I was trying to get issues resolved on a brand new out of the crate bike. I don't know what Pitsters warranty is and maybe my assumptions are unreasonable but I expect a brand new motorcycle from any vendor to be usable when purchased. If it is not then I expect it to be fixed promptly or to be taken back for a refund. I asked to return this bike several times over the course of this whole deal. The selling dealer wouldn't take it back.

At this point I plan on purchasing bikes for my kids and parts for the X4 elsewhere.

WarHammer

Quote:

Originally Posted by TRT

If your not trying to get warranty work...which your not..if your card has not been charged yet...then there are other companies to get these parts from....So give them a try before you loose it on a forum.......I agree communication would be nice in any situation but it is not a perfect world....

tedog · 11-18-2007, 07:29 AM

warhammer,
I COMPLETELY Agree with above. Also, I think that the other posters do to, doesn't everyone? It is brand new, it should work!!!!!!!!!!!! This is the exact reason why I joined PM yesterday!!!!!! See my post. "Are all chinese bikes junk?" I have not had any issues [B]Yet[B] with the drop shipper I bought from, but the message is the same. Where is the accountability. If the things anyone sells in their company are that bad, then MAYBE they should stop selling them as "high quality" and send them back to where they came from!! Instead of being greedy. This is no refloection to pitster, bercause once I unload these P.O.S I will probably buy from them. Read My post, I will be adding the details once I receive the response I am looking for.

Kurlon · 11-18-2007, 08:51 AM

Some suggestions:

1) When you buy a Pitster, you buy it from a vendor. That vendor acts as an extension of Pitster. If you have problems, deal with the vendor first.

If you bought a Honda and it had an issue, Honda Corp would tell you to get off their phone and see a dealer. They don't have time to deal with every tiny little request. The same is true here, Pitster's lines are flooded because everyone's decided to ignore the dealer network Pitster put in place to deal with these issues.

2) You're buying a bike mail order, drop shipped to boot. Notice you didn't have a 'Prep' or 'Setup' fee in the cost like you would with a bike bought off a showroom floor. Bikes in the crate have problems, and all need to be gone over stem to stern, regardless of brand. With traditional brands this inspection is to be done by the dealer before the bike is sold and is called the 'Post Delivery Inspection' or PDI. It usually takes two to three hours per bike, and the customer pays for it as an additional cost above the MSRP. I've seen so many similar issues crop up in PDIs for the big four that I find it humorous when people expect a bike to be 'ready to rock' out of the crate with no effort.

Go over the bike, it is completely unreasonable to expect it to be tight and adjusted properly in the crate. Every bolt, spoke, adjuster should be checked. Every moving point should be lubed. Because you're doing the PDI, plan on the possibility of problems, and when found, WORK WITH YOUR VENDOR. Hell, experienced motorcycle owners will tell you to do the same thing on a bike that DID have a PDI.

3) Due diligence on your part pays dividends. When you call and ask for a part, don't just accept 'Yeah sure, you betcha' that they have it. Ask the parts guy to go and pick it up. If he can hold it in his hands, he can ship it in a reasonable time frame. If he doesn't have it in stock... these are pitbikes, parts are sourced by taking apart a new in the crate bike or motor. If you just happen to need a part they don't have to replenish the supply a bike needs to be pulled from sale-able inventory, and if not in inventory one needs to be ordered. In other words... it's going to take time. No amount of yelling/screaming/begging/etc can speed it up. Save your effort, start calling around to see if someone DOES have it in their hands ready to ship. Yeah, it might mean you have to pay for it vs having it covered by a 'warranty' but these are cheap bikes to begin with, would you rather ride or wait?

4) I don't get why people expect these machines to HAVE a warranty anyways. Buy a dirt donk from the big four and see how well you can get them to honor a warranty. I have friends who've bought 250Fs, had the dealer fire them up in the parking lot after signing the papers so the new owner can rip it around for a sec, only to have the motor tank in 30 seconds. Can you guess how much 'warranty' help they got... NONE. Everyone is happy buying stuff off eBay with no form of warranty, why should a mail order bike be any different? See 3, these bikes are cheap to begin with, if you're going to buy one include random parts replacement in your budget.

5) Good communication skills are your friend. Start with the phone call. If you call up vendor X spewing hate and discontent because your throttle is a little 'sticky' in your opinion, how willing to help do you think the unlucky guys is going to be, after drawing the short straw to talk to you? Be polite. It doesn't matter if you think you've been 'wronged' because frankly, the vendor has you by the short and curlys at this point. You've got an unrideable bike for whatever reason, they hold the key to the fix. If you're nice and reasonable on the phone, they're more likely to return the favor.

The same goes for playing internet rambo, no one likes an internet rambo.

Use common sense also. If the vendor is in Maine, calling at 6pm from California on a Sunday isn't the best of plans. If you call and the voice mail box is full, calling again in half an hour for the next three hours isn't likely to change anything, try waiting a day or two. Email, private messages, IMs, they all suck. Nothing compares to using the phone, so don't get hung up on someone not responding to emails. You can follow up with emails, but if you're unsure, call.

To sumarize, I think 99.9% of all these 'bad service' complaints stem from people starting the game with completely off base expectations, and shooting themselves in the foot further by looking to rectify perceived atrocities the wrong way.

WarHammer · 11-18-2007, 10:14 AM

I did go through my dealer to try and get this resolved. He's the one that actually got Pitster to ship parts after a month of contacting Mr. Pitster several times.

I can absolutely assure you that if you have problems with a Honda and the dealer does not take care of it that Honda Corporate will look into it. I have never had any issues with a Honda motorcycle and have owned more than a dozen of them over the last 40 years but did have a problem with a CRV I once owned and it got resolved.

I expect with anything Chinese that it will have to be final assembled, lubed and tweaked and loctited. I don't have a problem with that. I don't have a problem with the fact that a clearly defective part was force assembled onto the bike at the factory in order to get it out the door if the vendor will make it right. I do have a problem with it taking 5 weeks and even then being sent another defective part. Period.

So again if you feel that makes me unreasonable to state that I think the service rendered in this instance was abysmal then I say great you are entitled to your opinion.

My final thought on this would be that I think you would be rather unhappy if you purchased any $1600+ item, it was clearly defective out of the box, you got the run around for over a month and still had to resolve it at your own expense in time and money to render it usable.

WarHammer

Quote:

Originally Posted by Kurlon

Some suggestions:

1) When you buy a Pitster, you buy it from a vendor. That vendor acts as an extension of Pitster. If you have problems, deal with the vendor first.

If you bought a Honda and it had an issue, Honda Corp would tell you to get off their phone and see a dealer. They don't have time to deal with every tiny little request. The same is true here, Pitster's lines are flooded because everyone's decided to ignore the dealer network Pitster put in place to deal with these issues.

2) You're buying a bike mail order, drop shipped to boot. Notice you didn't have a 'Prep' or 'Setup' fee in the cost like you would with a bike bought off a showroom floor. Bikes in the crate have problems, and all need to be gone over stem to stern, regardless of brand. With traditional brands this inspection is to be done by the dealer before the bike is sold and is called the 'Post Delivery Inspection' or PDI. It usually takes two to three hours per bike, and the customer pays for it as an additional cost above the MSRP. I've seen so many similar issues crop up in PDIs for the big four that I find it humorous when people expect a bike to be 'ready to rock' out of the crate with no effort.

Go over the bike, it is completely unreasonable to expect it to be tight and adjusted properly in the crate. Every bolt, spoke, adjuster should be checked. Every moving point should be lubed. Because you're doing the PDI, plan on the possibility of problems, and when found, WORK WITH YOUR VENDOR. Hell, experienced motorcycle owners will tell you to do the same thing on a bike that DID have a PDI.

3) Due diligence on your part pays dividends. When you call and ask for a part, don't just accept 'Yeah sure, you betcha' that they have it. Ask the parts guy to go and pick it up. If he can hold it in his hands, he can ship it in a reasonable time frame. If he doesn't have it in stock... these are pitbikes, parts are sourced by taking apart a new in the crate bike or motor. If you just happen to need a part they don't have to replenish the supply a bike needs to be pulled from sale-able inventory, and if not in inventory one needs to be ordered. In other words... it's going to take time. No amount of yelling/screaming/begging/etc can speed it up. Save your effort, start calling around to see if someone DOES have it in their hands ready to ship. Yeah, it might mean you have to pay for it vs having it covered by a 'warranty' but these are cheap bikes to begin with, would you rather ride or wait?

4) I don't get why people expect these machines to HAVE a warranty anyways. Buy a dirt donk from the big four and see how well you can get them to honor a warranty. I have friends who've bought 250Fs, had the dealer fire them up in the parking lot after signing the papers so the new owner can rip it around for a sec, only to have the motor tank in 30 seconds. Can you guess how much 'warranty' help they got... NONE. Everyone is happy buying stuff off eBay with no form of warranty, why should a mail order bike be any different? See 3, these bikes are cheap to begin with, if you're going to buy one include random parts replacement in your budget.

5) Good communication skills are your friend. Start with the phone call. If you call up vendor X spewing hate and discontent because your throttle is a little 'sticky' in your opinion, how willing to help do you think the unlucky guys is going to be, after drawing the short straw to talk to you? Be polite. It doesn't matter if you think you've been 'wronged' because frankly, the vendor has you by the short and curlys at this point. You've got an unrideable bike for whatever reason, they hold the key to the fix. If you're nice and reasonable on the phone, they're more likely to return the favor.

The same goes for playing internet rambo, no one likes an internet rambo.

Use common sense also. If the vendor is in Maine, calling at 6pm from California on a Sunday isn't the best of plans. If you call and the voice mail box is full, calling again in half an hour for the next three hours isn't likely to change anything, try waiting a day or two. Email, private messages, IMs, they all suck. Nothing compares to using the phone, so don't get hung up on someone not responding to emails. You can follow up with emails, but if you're unsure, call.

To sumarize, I think 99.9% of all these 'bad service' complaints stem from people starting the game with completely off base expectations, and shooting themselves in the foot further by looking to rectify perceived atrocities the wrong way.

coryhussey · 11-18-2007, 12:04 PM

Well I finally got my order reordered on thursday. This is two weeks after the fact when I originally ordered it. I waited a week after I ordered it, because they said the orders were one day out. After that,it will be recieved within 5 business days. Well 7 days and nothing. Finally got around to callin them and was nice about it. I just wanted to know the status of my order, see where it was at. They said they had everything in stock. They weren really sure who took my order, and just had my name and shipping address. They told me they would call me back and let me know what was going on. Never got a call back. Kind of disappointed. Finally got everything straitened around, replaced my order on thursday. Hopefully everything goes smooth here on out. Sorry for blowing up on pitster online, it was a post if anyone else had had the the same problem before. I know every company isnt perfect, and most strive for it. I just wanted a courtesy call back, to let me know the know the status, so I can keep beating the hell out of my awesome pitster bike. It that simple. alright, go and ride and blow some steam offf!!!!!

Kurlon · 11-18-2007, 12:31 PM

Quote:

Originally Posted by WarHammer

My final thought on this would be that I think you would be rather unhappy if you purchased any $1600+ item, it was clearly defective out of the box, you got the run around for over a month and still had to resolve it at your own expense in time and money to render it usable.

I've ordered $16,000 stuff that was defective out of the box, and took 4 months to resolve. It happens. $1600 for a full dirt bike is chump change.

tedog · 11-18-2007, 12:45 PM

Price is not the issue. If a restaurant was bad with a 20 dollar meal, most people would say something. Not for anything free, but so it can be fixed for next time. Besides, I thought this sport was about low buck fun.

Z · 11-18-2007, 12:45 PM

Why on earth would anyone justify receiving defective parts?

You've absolutely have to be kidding me!

If someone orders a new bike, they expect it to be new and work as intended. The dealer should take care of the problem, and people should not have to go to the distributor direct to get things fixed. The dealer got paid for the sale and has to provide customer service. Unless the distributor sold the bike direct to the customer, the distributor should not be dealing with the customer at all!

If the dealer can't provide proper customer service, then the dealer shouldn't be in business in the first place. If the dealer can't get replacement or warranty parts from the distributor of the bikes in a reasonable time, then the dealer needs to take their business elsewhere and change brands.

I can't believe what I'm reading here. How on earth can anyone justify a customer receiving defective merchandise and not expect the customer to be pissed, only to have the merchandise sit for weeks and months and not be able to use it?

There's absolutely no justification to what I'm reading here, and either dealers need to be dumped by the distributor, or dealers need to find another distributor who can get them parts.

I'm not taking sides, but the justification here is absolutely ridiculous.

TRT · 11-18-2007, 12:53 PM

Most dirt bikes from the big 5 don't have any warranty...as soon as it leaves the building you are responsible for any and everything.......these are for offroad use and therefore....but I do agree it should be in working condition when you get/uncrate it...thats why big dealerships charge you a assmebly fee...so that there are not any of these issues....

WarHammer · 11-18-2007, 01:41 PM

I congratulate you for being in a financial position that $1600 is chump change.

For me $1600 of hobby money is quite a bit.

Quote:

Originally Posted by Kurlon

I've ordered $16,000 stuff that was defective out of the box, and took 4 months to resolve. It happens. $1600 for a full dirt bike is chump change.

Kurlon · 11-18-2007, 02:16 PM

Quote:

Originally Posted by WarHammer

I congratulate you for being in a financial position that $1600 is chump change.

For me $1600 of hobby money is quite a bit.

It has nothing to do with your financial situation, and everything to do with the relative cost of the available machines in the market. $1600 for a machine with typical import specs is cheap compared to the cost of getting a big 4 machine to the same specs. If it's a big outlay and you can't afford the associated running costs after that, are the upfront savings from going cheap really savings, and should you have really spent that money in the first place?

I'm getting into full size bike racing this coming spring. The primary bit of advice everyone's given me: Make sure I can afford to take a total loss on my bike and gear on the very first lap. If I can't live with that, I can't afford to race, even though I can afford to build and prep a machine right now.

Z: For the record, I'm not defending receiving defective parts. I'm just sick of people expecting a big four dealership like experience for pennies on the dollar and then acting shocked and dismayed when they don't get it. (Plus I can't stand how the entitlement generation goes about trying to get problems resolved, but thats what I get for having worked in customer support in various places.)

11-17-2007, 04:23 PM	#21 (permalink)
RRmini270 PM Newbie Join Date: Sep 2007 Location: Montclair CA Posts: 26	Re: Pitster Pro customer service sucks!!!! What A Nice Thread HAHAHA

11-17-2007, 05:03 PM	#22 (permalink)
trailpimp33 3rd Gear Member Join Date: Oct 2005 Posts: 1,652	Re: Pitster Pro customer service sucks!!!! Not to be an a$$ here, but I have to be!! First, I have been dealing with Pitster for some time now and I have had no problems at ALL. Now I know that sometimes people make mistakes, and other times people flat out lie about things. Not saying that anyone here is lying, but if you had a problem with a bike that sat for 5 weeks I would think that there must be something up. If you bought your bike from a dealer then why did you not go through that dealer to handle your problems. If you purchased a bike from someone else then I could see the aprehension of Pitster to want some sort of proof of a problem. I too run a business and if I had a dollar for everytime someone has called me trying to lie their way into some free stuff I could retire today! It sucks, but sometimes you have to qualify a customer and a problem. It has been my expirience that most of those customers that always have something to complain about are the same ones that hounded you for a better deal, and they ALWAYS become the problem ones that you wish you had not sold to in the first place. If you are honestly on here saying that you CAN NOT get in touch with Pitster then you sir/madam are a liar!! They do only have about 5 people working there but in short time in dealing with them I have ALWAYS been able to reach someone.

11-17-2007, 05:37 PM	#23 (permalink)
DC50 3rd Gear Member Join Date: Jul 2005 Location: Edmonton,AB,Canada Posts: 4,592	Re: Pitster Pro customer service sucks!!!! trail do you know the guy that started this thread? How can you call him a liar? Maybe pitster didnt pick the phone up and hell maybe they screwed up on the other guys parts. Guess what thats life. Not every company is perfect. Hell I had to wait a few weeks for BBR to get back to me. Guess what people are busy and **** HAPPENS! Not every company is perfect, just because one person has had top notch service doesnt mean its going to be like that for every other customer!

11-17-2007, 06:21 PM	#24 (permalink)
FalconMini875 2nd Gear Member Join Date: Apr 2007 Location: Inland Empire Posts: 894	Re: Pitster Pro customer service sucks!!!! if thats not the truth dc then i dunno wut is haha

11-17-2007, 08:06 PM	#25 (permalink)
tedog PM Newbie Join Date: Nov 2007 Location: Elgin Il Posts: 83	Re: Pitster Pro customer service sucks!!!! I talked with tyler and another guy for quite a while, over an hour alone with tyler about the company and service seems to be very important to them, I wonder what was up! I have not purchased from them yet, but they seem great.

11-18-2007, 12:35 AM	#27 (permalink)
trailpimp33 3rd Gear Member Join Date: Oct 2005 Posts: 1,652	Re: Pitster Pro customer service sucks!!!! I do not mean to be so harsh but it makes me very angry when people get on here and flame companies that go out of their way to offer the best service around. When you say that you called them, which extension did you try to leave a message on? The reason that I ask will qualify you entire post.

11-18-2007, 01:07 AM	#28 (permalink)
TRT 3rd Gear Member Join Date: Nov 2005 Location: Detroit,MI Posts: 1,774 My Mood:	Re: Pitster Pro customer service sucks!!!! If your not trying to get warranty work...which your not..if your card has not been charged yet...then there are other companies to get these parts from....So give them a try before you loose it on a forum.......I agree communication would be nice in any situation but it is not a perfect world....

11-18-2007, 07:29 AM	#31 (permalink)
tedog PM Newbie Join Date: Nov 2007 Location: Elgin Il Posts: 83	Re: Pitster Pro customer service sucks!!!! warhammer, I COMPLETELY Agree with above. Also, I think that the other posters do to, doesn't everyone? It is brand new, it should work!!!!!!!!!!!! This is the exact reason why I joined PM yesterday!!!!!! See my post. "Are all chinese bikes junk?" I have not had any issues [B]Yet[B] with the drop shipper I bought from, but the message is the same. Where is the accountability. If the things anyone sells in their company are that bad, then MAYBE they should stop selling them as "high quality" and send them back to where they came from!! Instead of being greedy. This is no refloection to pitster, bercause once I unload these P.O.S I will probably buy from them. Read My post, I will be adding the details once I receive the response I am looking for.

11-18-2007, 08:51 AM	#32 (permalink)
Kurlon Super Moderator Join Date: Feb 2005 Location: Windham, ME Posts: 8,301	Re: Pitster Pro customer service sucks!!!! Some suggestions: 1) When you buy a Pitster, you buy it from a vendor. That vendor acts as an extension of Pitster. If you have problems, deal with the vendor first. If you bought a Honda and it had an issue, Honda Corp would tell you to get off their phone and see a dealer. They don't have time to deal with every tiny little request. The same is true here, Pitster's lines are flooded because everyone's decided to ignore the dealer network Pitster put in place to deal with these issues. 2) You're buying a bike mail order, drop shipped to boot. Notice you didn't have a 'Prep' or 'Setup' fee in the cost like you would with a bike bought off a showroom floor. Bikes in the crate have problems, and all need to be gone over stem to stern, regardless of brand. With traditional brands this inspection is to be done by the dealer before the bike is sold and is called the 'Post Delivery Inspection' or PDI. It usually takes two to three hours per bike, and the customer pays for it as an additional cost above the MSRP. I've seen so many similar issues crop up in PDIs for the big four that I find it humorous when people expect a bike to be 'ready to rock' out of the crate with no effort. Go over the bike, it is completely unreasonable to expect it to be tight and adjusted properly in the crate. Every bolt, spoke, adjuster should be checked. Every moving point should be lubed. Because you're doing the PDI, plan on the possibility of problems, and when found, WORK WITH YOUR VENDOR. Hell, experienced motorcycle owners will tell you to do the same thing on a bike that DID have a PDI. 3) Due diligence on your part pays dividends. When you call and ask for a part, don't just accept 'Yeah sure, you betcha' that they have it. Ask the parts guy to go and pick it up. If he can hold it in his hands, he can ship it in a reasonable time frame. If he doesn't have it in stock... these are pitbikes, parts are sourced by taking apart a new in the crate bike or motor. If you just happen to need a part they don't have to replenish the supply a bike needs to be pulled from sale-able inventory, and if not in inventory one needs to be ordered. In other words... it's going to take time. No amount of yelling/screaming/begging/etc can speed it up. Save your effort, start calling around to see if someone DOES have it in their hands ready to ship. Yeah, it might mean you have to pay for it vs having it covered by a 'warranty' but these are cheap bikes to begin with, would you rather ride or wait? 4) I don't get why people expect these machines to HAVE a warranty anyways. Buy a dirt donk from the big four and see how well you can get them to honor a warranty. I have friends who've bought 250Fs, had the dealer fire them up in the parking lot after signing the papers so the new owner can rip it around for a sec, only to have the motor tank in 30 seconds. Can you guess how much 'warranty' help they got... NONE. Everyone is happy buying stuff off eBay with no form of warranty, why should a mail order bike be any different? See 3, these bikes are cheap to begin with, if you're going to buy one include random parts replacement in your budget. 5) Good communication skills are your friend. Start with the phone call. If you call up vendor X spewing hate and discontent because your throttle is a little 'sticky' in your opinion, how willing to help do you think the unlucky guys is going to be, after drawing the short straw to talk to you? Be polite. It doesn't matter if you think you've been 'wronged' because frankly, the vendor has you by the short and curlys at this point. You've got an unrideable bike for whatever reason, they hold the key to the fix. If you're nice and reasonable on the phone, they're more likely to return the favor. The same goes for playing internet rambo, no one likes an internet rambo. Use common sense also. If the vendor is in Maine, calling at 6pm from California on a Sunday isn't the best of plans. If you call and the voice mail box is full, calling again in half an hour for the next three hours isn't likely to change anything, try waiting a day or two. Email, private messages, IMs, they all suck. Nothing compares to using the phone, so don't get hung up on someone not responding to emails. You can follow up with emails, but if you're unsure, call. To sumarize, I think 99.9% of all these 'bad service' complaints stem from people starting the game with completely off base expectations, and shooting themselves in the foot further by looking to rectify perceived atrocities the wrong way.

11-18-2007, 12:04 PM	#34 (permalink)
coryhussey PM Newbie Join Date: Jan 2006 Location: lasalle ontario canada Posts: 60	Re: Pitster Pro customer service sucks!!!! Well I finally got my order reordered on thursday. This is two weeks after the fact when I originally ordered it. I waited a week after I ordered it, because they said the orders were one day out. After that,it will be recieved within 5 business days. Well 7 days and nothing. Finally got around to callin them and was nice about it. I just wanted to know the status of my order, see where it was at. They said they had everything in stock. They weren really sure who took my order, and just had my name and shipping address. They told me they would call me back and let me know what was going on. Never got a call back. Kind of disappointed. Finally got everything straitened around, replaced my order on thursday. Hopefully everything goes smooth here on out. Sorry for blowing up on pitster online, it was a post if anyone else had had the the same problem before. I know every company isnt perfect, and most strive for it. I just wanted a courtesy call back, to let me know the know the status, so I can keep beating the hell out of my awesome pitster bike. It that simple. alright, go and ride and blow some steam offf!!!!!

11-18-2007, 12:45 PM	#36 (permalink)
tedog PM Newbie Join Date: Nov 2007 Location: Elgin Il Posts: 83	Re: Pitster Pro customer service sucks!!!! Price is not the issue. If a restaurant was bad with a 20 dollar meal, most people would say something. Not for anything free, but so it can be fixed for next time. Besides, I thought this sport was about low buck fun.

11-18-2007, 12:45 PM	#37 (permalink)
Z 5th Gear Member Join Date: Sep 2003 Location: KANSAS Posts: 8,540	Re: Pitster Pro customer service sucks!!!! Why on earth would anyone justify receiving defective parts? You've absolutely have to be kidding me! If someone orders a new bike, they expect it to be new and work as intended. The dealer should take care of the problem, and people should not have to go to the distributor direct to get things fixed. The dealer got paid for the sale and has to provide customer service. Unless the distributor sold the bike direct to the customer, the distributor should not be dealing with the customer at all! If the dealer can't provide proper customer service, then the dealer shouldn't be in business in the first place. If the dealer can't get replacement or warranty parts from the distributor of the bikes in a reasonable time, then the dealer needs to take their business elsewhere and change brands. I can't believe what I'm reading here. How on earth can anyone justify a customer receiving defective merchandise and not expect the customer to be pissed, only to have the merchandise sit for weeks and months and not be able to use it? There's absolutely no justification to what I'm reading here, and either dealers need to be dumped by the distributor, or dealers need to find another distributor who can get them parts. I'm not taking sides, but the justification here is absolutely ridiculous.

11-18-2007, 12:53 PM	#38 (permalink)
TRT 3rd Gear Member Join Date: Nov 2005 Location: Detroit,MI Posts: 1,774 My Mood:	Re: Pitster Pro customer service sucks!!!! Most dirt bikes from the big 5 don't have any warranty...as soon as it leaves the building you are responsible for any and everything.......these are for offroad use and therefore....but I do agree it should be in working condition when you get/uncrate it...thats why big dealerships charge you a assmebly fee...so that there are not any of these issues....

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