Planet Minis

sooner1

what is this a full moon,they had my motor for 6 months,i called at least 6 times ,always a runaround ,there ad said quick turnaround ,i called to complain and the parts guy refused to let me talk to his boss,what an ass hole,he said if i didnt like it he would send the motor back unrepaired of course,cod ,dont forget thats motor sports usa

five21racing

This will be down faster than MJ after poppin' some pillzzzz

Matified

I think this is the engine that first the box came all by itself totally destroyed ,, empty, unrecongnizable,,, then quite some time later the shipper found what was probably at one time an engine( not a pitster engine either) it was basically cases and top end and assumed we might need it as we were puzzled to the contents of last months box, then at some point a box came with some other misc parts, at that point we started to figure they might all belong to someone, soon after we were contacted as to where "my" engine was, we explained that most of it was finally found after a description was given, we would see what this other brand engine would take to get working. At some point the owner of said engine called and totally unloaded on one of the office personel , using all kinds of language, that engine and repair was refused and returned, In a much better packaging than it came in. Sound familiar?? might not be this same one??

Hint,, if you need an engine repaired, try and use something more than just a box, and only a light sided thin box at that, try some packing as engines are heavy and sharp! plus the shipper might not care what you are sending,,,, might even follow up a tad bit sooner than months to help track down all those crazy parts sent in wornout used boxes. Then when YOUR shipping mishap causes issues and confusion, try and treat those you want to help with a little repect and they might just be able to sort it all out? after many many engine repairs, I think this might have been the only truly crazy one ??

slapaho16

allways ship motors in coolers never gets destroyed theres a cooler at wallmart for 14.99 and a crf motor fits in it perfectly dont even need packing material

kschilk

Before shipping, you need to realize what shipping is really all about. Every shipping outfit out there has implicit instructions for packaging, especially for delicate or heavy items. If you don't follow the instructions and recommendations, that's really not their problem. Their primary concern, is that the shipping label makes it to the final destination. If the box happens to remain attached, that's cool too. As far as the contents remaining with the box, that's entirely dependent on your packjob.

Whenever you ship something, pack it to withstand at least a dozen drops from waist height and onto concrete....'coz that's what's probably gonna' happen. Things get dropped, stacked-on, they fall off of conveyors, pallets and hand trucks, etc. I'm not raggin' on the shippers, it's just the facts of life. They move a lot of freight every day and they have to hustle. They can't be too gentle or get tied up with searching for loose items and repacking the 40#s of stuff you managed to cram into an old cereal box. It's up to you, to follow-up on the shipment. They're shippers, not babysitters.

My dealings with "the guys in Utah" have been few as a new customer but despite my relatively low-dollar purchase, I can honestly say I was treated like one of their top investors. I've never seen their high level of enthusiasm for customer/tech support, from any of the "big 4".....not even at the dealer level.

sooner1

hey matt ,i think i called several times to give u the heads up,i called several times after u had gotten the motor,u had the motor for several monthswhy did you not fix the motor,you told me it was setting on the bench didnt you ,why did you not just fix the motor ,i went on your guy cause he got some attitude,im still the custumer right or am i the guy who just cant ship a motor,isnt that the second motor you fixed,i own a propane copany in naples ,fl and you gave me a good lesson,keep an eye on your help,why wasnt i allowed to talk to the boss when requested,are u guys hiding him from me ,have the boss call me so i can speak directly to him

Matified

Actually one of the guys you went off on was one of the bosses( company owners realitve), and when you went off on him, over and over , that was it. You also talked to another person there as well trying to sort out the rest of the missing stuff. When we talked it was while figuring out what was going on with most of the engine. again, NOT a PITSTER engine and an older engine as well, so all the parts would need sourced out and that takes time .

sooner1

hey matt didnt i call u sevral times and tell u it was not a pitser,didnt u ok this before i shipped it ,didnt i talkto u sevaral times checking on the motor,,wasnt that time at least three months,unless your bosses relatives is writng checks he isnt really a boss ,u guys dropped the the ball and just wont admit it ,i have to do it on a regular basis ,but i try and make things right ,hey dont worry about theres alot of other guys out there who will do a better job than u with better service,this isnt for me its for the other guys out there

Blackwoodz

You are totally wrong about Pitster. They have went out of their way to help me....and both Matt and Gary are men of their word. Sounds like you need to spend some money and just buy the new Z155 from Pitster.